Contact

Send us an enquiry

Use the form below to send us your enquiry online.

Enquiry type

Is the enquiry about a property?

Yes

Postcode

Enter the 4-digit postcode of the property

Property address (optional)

For example 123 Sample Street

What type of customer are you?

Account number (optional)

This will be 12 or 13 digits. Do not include spaces

First name

Last name

Use the correct email format: hello@example.com

Confirm email

Please confirm your email

Mobile (optional)

If you don't have a mobile, you can enter a landline

Enquiry

Tell us about your enquiry. Provide as much detail as you can

You can attach a maximum of 3 documents.

Choose file

reCaptcha (Please check the box so we know you are a human)

For all emergencies, call 13 44 99 (24/7).

If it's not an emergency, you can report a fault or check our outage maps for known and upcoming interruptions.

We’re here to help. Our customer service team is available Monday to Friday 8:30am-5pm:

call 13 44 99
or SMS 0480 015 200 (Any SMS received after 4:30pm will be responded to on the next business day).

Need to pay a bill? Register for eBilling? Move-in or out of a property?

Visit our Quick Links page to get you to our self-serve options faster.