Report a fault
For all emergencies, call 13 44 99 (24/7).
If it's not an emergency, you can report a fault or check our outage maps for known and upcoming interruptions.
We’re here to help. Our customer service team is available Monday to Friday 8:30am-5pm:
- call 13 44 99
- or SMS 0480 015 200 (Any SMS received after 4:30pm will be responded to on the next business day).
Need to pay a bill? Register for eBilling? Move-in or out of a property?
Visit our Quick Links page to get you to our self-serve options faster.