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Send us an enquiry

Use the form below to send us your enquiry online.

Is the enquiry about a property?

Details of the property location

Enter the 4-digit postcode of the property
For example 123 Sample Street

Personal information

If you don't have a mobile, you can enter a landline
Tell us about your enquiry. Provide as much detail as you can

Document upload

You can attach a maximum of 3 documents.

  • Each document must not exceed 5MB.

  • File formats must be pdf, Word doc, jpg, or png.

Maximum 3 files.
5 MB limit.
Allowed types: pdf, doc, docx, jpg, jpeg, png.

reCaptcha (Please check the box so we know you are a human)

Report a fault

For all emergencies, call 13 44 99 (24/7).

If it's not an emergency, you can report a fault or check our outage maps for known and upcoming interruptions.

Report a fault

Customer service

We’re here to help. Our customer service team is available Monday to Friday 8:30am-5pm:

  • call 13 44 99
  • or SMS 0480 015 200 (Any SMS received after 4:30pm will be responded to on the next business day).

Quick Links

Need to pay a bill? Register for eBilling? Move-in or out of a property?

Visit our Quick Links page to get you to our self-serve options faster.