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Accessibility statement

Accessibility statement

We're committed to providing you with online services that are accessible, regardless of any disabilities or impairments you may have. We work with our internal and external digital teams to meet W3C’s Web Content Accessibility Guidelines’s (WCAG) level AA standard

Known accessibility limitations

Although we try to make all parts of our website accessible, there are some accessibility limitations we are aware of.

  1. We have a feature on the homepage that helps you find information relevant to your property or business. The final step in this feature contains an interactive map that you cannot use with a keyboard. If you need extra help finding the right information for your property or business, call us on 13 44 99
  2. Some policies, charters and reports are available only as downloadable pdf or Word documents. Where we can, we aim to make HTML versions of these documents soon.

Contact us if you have trouble using this site

Please call 13 44 99 or contact us to let us know any issues you’ve had using our site. We value your feedback. It helps us understand how we can create a digital experience that’s more accessible for everyone.