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Our Role

We’re the people behind your water

Our job is to make sure you have clean, safe drinking water, and efficient wastewater services. Every time you fill the kettle, water your garden or take a shower, our teams are busy behind the scenes making sure everything is working as it should. The less you have to think about us, the better.

We have over 700 dedicated staff and each year we provide water and wastewater services to more than 580,000 people across an area of 3,700 square kilometres. This area stretches from Melbourne’s city centre to the outer west and is home to some of the fastest-growing suburbs and towns in Australia.

Did you know...

We’re one of three water corporations that service Melbourne’s metro region

We buy our water in bulk from Melbourne Water and Southern Rural Water

We provide water services to iconic landmarks, including Melbourne Zoo and the MCG

We help care for our waterways and drainage systems

We use plants in Werribee, Altona, Melton, Sunbury, Gisborne, Romsey, Riddells Creek, Woodend and Bacchus Marsh to treat our sewage and trade waste

We’re regulated by an independent board of directors appointed by the Victorian government

Policies and charters Icon

Policies and charters

Find out about our service standards and your rights as a Greater Western Water customer.

See our charters
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Our board

Our board sets the direction and strategy that guides our 1,000+ staff and partners.

Meet the board