Melbourne city aerial view

Legal responsibilities

As a government-owned water corporation, we have policies and customer charters in place that set the standards for how we conduct our business. They also help you understand your rights as a Greater Western Water customer.

As well as our policies, certain pieces of legislation that outline our legal obligations as a Victorian water retailer apply to our organisation. These laws help us make sure we provide our water and wastewater services in ways that are safe, sustainable and for the benefit of all Victorians, present and future.

Legislation that applies to water corporations in Victoria: